At RAVIK Survival Straw, customer satisfaction is our priority. Please review our policy below for details on returns, refunds, cancellations, and exchanges.
1. Return Eligibility & Timeframe
- 60-Day Window: You have 60 days from the date of delivery to request a return. If 60 days have passed, we cannot offer a refund or exchange.
- Defective Products Only: In general, refunds are only issued for items with proven functional defects. We do not offer refunds or returns for simple change of mind. Special exceptions may be considered on a case-by-case basis.
- Condition Requirements: To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a valid receipt or proof of purchase.
2. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate or sanitary items, as well as select health and personal care products
- Perishable goods (food, flowers, newspapers, magazines)
- Hazardous materials, flammable liquids, or gases
3. Order Cancellations
- Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- Because we process orders quickly, cancellations are highly time-sensitive. If you need to cancel within this window, please email us immediately at [email protected].
4. Refund Process
- Inspection: Once your returned item is received and inspected, we will send an email confirming receipt and notifying you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Processing: Final refunds are processed once we confirm receipt of the returned item and ensure all policy conditions are met.
5. Late or Missing Refunds
If you haven’t received your refund yet, please complete the following steps:
- Re-check your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange for the same item, email us at [email protected].
7. Shipping Information & Costs
- Return Shipping Fees: You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from it.
- Delivery Times: Depending on your location, the time it takes for your exchanged product to reach you may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Assistance?
For all return, exchange, or cancellation inquiries, please contact our support team at [email protected].